problems, potential crisis and complaint to supervisor for service improvement Makes outbound call to agent / brokers... / intermediaries for follow-up cases Executes empowerment guidelines Documents call activities in system and follow-up items in log...
and operation owners to streamline and digitize processes as per strategy Collaborate with other Channels e.g. Digital and Call... Center in planning and executing Omni-channel strategy Drive transaction migration or transaction reduction together...
’s “Personal Center” which includes preset live broadcast reminders, favorites and content sharing. Users can access columns...
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